Business Consultant, CX

📋 Description

• Own the customer business case and ROI value from NICE solutions.
• Lead AI-led CX/CCaaS transformation engagements.
• Direct consulting delivery of strategic advisory engagements.
• Act as a leading voice in maturing VRS methodology and delivery.
• Lead multi-product projects and build trusted client relationships.
• Identify opportunities for additional engagements through service renewals.

🎯 Requirements

• 5+ years in consulting or related business roles.
• Leadership experience in contact center environments preferred.
• Experience with IVR/Routing/ACD, WFM or Quality Management.
• Hands-on AI/Digital product implementation experience.
• Strong process improvement track record; Six Sigma or similar cert preferred.
• Proven ability to engage Sr. executives and sponsors.

🎁 Benefits

• Global company with growth opportunities across roles and locations.
• Fast-paced, collaborative, creative work environment.
• Internal career opportunities across multiple roles and locations.
• Exposure to AI, cloud and digital initiatives.
• Equal opportunity employer.