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Responsible for the successful delivery of business improvement projects resulting in highly
Discover, identify and create business cases for value of the product portfolio
Lead consulting projects to drive process improvement and ensure business readiness for optimal
Lead complete, comprehensive organisational change management with customer during engagements
Own and manage senior stakeholder relationship and ensure active participation and sponsorship over
Manage consulting program with continuous alignment with entire product implementation program

Minimum of 5 years of experience in functions and industries in which NiCE provides services
Minimum 5 years of leadership experience in contact center environment preferred
Experience with contact center enterprise software, and specifically deep domain experience in
Hands on experience of implementing AI/Digital products (such as Co-pilot, Autopilot) from a people
Experience in business process improvement and Customer Success
Must have proven ability to independently and effectively handle Sr. Executive audience and

Business Consultant, CX

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