Business Manager - Product & Commercial

📋 Description

• Own the messaging and verification product roadmap across multiple markets, balancing reliability
• Define channel selection, fallback, routing, retry, and failover strategies for verification
• Evaluate new messaging channels and capabilities based on market availability, permitted use cases
• Lead the selection, evaluation, and ongoing management of messaging aggregators, CPaaS providers
• Negotiate pricing, volume commitments, service levels, payment terms, and contractual protections
• Build a detailed understanding of messaging economics by market, channel, provider, and use case

🎯 Requirements

• 5+ years of experience in messaging, CPaaS, communications, or a closely related product
• Strong practical knowledge of A2P SMS, RCS Business Messaging, and WhatsApp Business, including
• Demonstrated experience with cost management, vendor negotiations, commercial modeling, and
• Ability to translate operational and commercial requirements into concise, actionable product and
• Deep understanding of messaging performance metrics, including deliverability, latency
• Experience operating across emerging markets in Africa, with an understanding of local regulatory

🎁 Benefits

• Opportunity to own the product and commercial direction of a critical messaging and verification
• High-impact role with direct influence on customer experience, conversion, operational efficiency
• Cross-functional exposure spanning Product, Engineering, Commercial, Operations, Finance, Security
• Opportunity to work with emerging communications technologies, including SMS, RCS, WhatsApp
• Significant ownership over vendor strategy, commercial negotiations, routing, deliverability, and
• Exposure to fast-moving emerging markets, including diverse operational and regulatory environments