Business Operations Associate

📋 Description

• Identify improvements across the dealer journey, focusing on Move and Pay.
• Identify friction points in the dealer journey and boost stickiness.
• Embed AI to streamline workflows and explore AI tooling for faster, leaner operations.
• Lead cross-functional projects from idea to delivery with key teams.
• Analyze operational, financial, and product data to find opportunities to improve retention and CX.
• Define metrics and action plans with clear success criteria.

🎯 Requirements

• High Agency & Problem Solving: Strong problem-solving ability with high agency in ambiguous problems.
• B2B / Dealer Empathy: Understanding of B2B relationships and empathy for dealer workflows.
• Strategic & Analytical Mindset: Experience analysing data to identify opportunities.
• Track Record of Execution: Proven track record of driving cross-functional initiatives to delivery.
• Clear & Structured Communication: Ability to translate complex topics into clear communications for leadership.
• Tech-Forward & AI-Curious: Eager to learn and experiment with AI tools to automate workflows and improve productivity.