Business Operations Specialist

📋 Description

• Own the onboarding process by managing and executing the end-to-end journey for bringing new
• Provide responsive customer support as the first line of contact for new and existing business
• Handle compliance and verification by accurately completing administrative tasks related to vetting
• Manage documentation and reporting by maintaining accurate client records and onboarding progress
• Drive the internal feedback loop by channeling customer insights and common operational friction

🎯 Requirements

• A strong customer focus driven by genuine enthusiasm for delivering exceptional client experiences
• Top-tier communication skills, both written and verbal, with the ability to clearly explain
• Solid organisational ability to manage multiple administrative tasks and customer priorities
• Meticulous attention to detail and a desire to ensure every step of the process (especially
• Adaptability and resourcefulness to thrive in an environment where things are constantly improving
• Prior experience in a customer service, administrative, or operations support role is a strong plus.

🎁 Benefits

• Unique culture where people learn, decide, and build quicker, with autonomy alongside amazing
• Rewarding perks and recognition as the UK's top company to work for in 2025 and top ten in the
• Access to Octopus Employee Benefits hub.
• Flexible interview process with accommodations upon request.