Business Operations & Workforce Management Analyst, Styling

📋 Description

• Develop and maintain workforce capacity models to match Stylist capacity to client demand
• Proactively identify and resolve roadblocks to productivity based on capacity planning.
• Integrate operational plans into company-wide financial cycles, ensuring real-time visibility into
• Lead high-impact projects, from optimizing work output to designing KPIs and performance measures
• Partner with Finance and leadership to align workforce strategies with company goals, balancing
• Build actionable dashboards and analyses using SQL and BI tools (e.g. Looker, Metabase) to help

🎯 Requirements

• Bring 5–7+ years of experience in workforce management, capacity planning, or financial/operational
• Have deep expertise with WFM tools (e.g., Playvox, Aspect, Nice, or similar) as well as confidence
• Have advanced data skills in SQL and business intelligence tools.
• Are an exceptional communicator who can simplify complex concepts for senior audiences, making
• Experience leading cross-functional initiatives with proven results and know how to inspire and
• Experience utilizing AI tools for analysis and the simplification and automation of tasks.

🎁 Benefits

• Fuse human creativity and styling expertise to redefine personalized retail.
• Set a high bar for our craft and drive measurable impact across fashion, tech, and data science.
• Actively leverage AI and modern tech to evolve how work gets done.
• Lead with innovation, think boldly, and aren't afraid to challenge conventional retail norms.
• Win together in a collaborative, low-ego environment where diverse perspectives are celebrated.
• Be client obsessed by putting our customers at the heart of every decision to deliver unmatched