Business Process Consultant (Temp)

📋 Description

• identify opportunities to improve Fulfillment, Sales, Recruiting, client service, productivity
• conduct structured discovery with frontline employees, recruiters, sales and account-management
• translate observations, process data, and stakeholder feedback into clear problem statements
• map current-state workflows and identify bottlenecks, handoff issues, rework, unnecessary
• develop and compare future-state process recommendations, including process changes, training
• facilitate working sessions, interviews, workshops, and decision-making forums; build alignment

🎯 Requirements

• 5+ years of experience in business process improvement, operational excellence, transformation
• Experience improving complex, cross-functional processes in a service, sales, transactional
• Experience improving processes that involve multiple teams, handoffs, systems, or decision points
• Demonstrated ability to conduct discovery with frontline users and convert qualitative and
• Strong process-mapping, facilitation, workshop-design, and stakeholder-management skills
• Ability to distinguish the underlying business problem from a proposed solution

🎁 Benefits

• Free premium medical, dental, life and vision insurance
• Generous 401(k) match
• Aya also offers other benefits to those that are eligible and where required by applicable law
• Aya provides paid sick leave in accordance with all applicable state, federal, and local laws
• Celebrations! We hit our goals and reward ourselves
• Company-sponsored virtual events, happy hours and team-building activities are always on the