Business Relationship Manager, Sr

📋 Description

• Build and maintain strong, long-term relationships with existing and prospective clients
• Identify client objectives, operational challenges, and service requirements, recommending
• Act as a central point of contact between the organization and Virginia Commonwealth agencies
• Provide informed advice on available products and services, helping clients evaluate options, make
• Address client concerns, supplier disputes, service issues, and escalations promptly and
• Monitor client needs and feedback, proactively address potential concerns, and promote consistently

🎯 Requirements

• At least eight years of relevant professional experience, including work in customer success
• Demonstrated experience building and maintaining productive client relationships, managing
• Understanding of information security and cybersecurity services, with the ability to communicate
• A strong customer-oriented mindset, with proven ability to provide knowledgeable guidance, manage
• Ability to understand business objectives, identify opportunities for service improvement
• Excellent verbal and written communication skills, including the ability to build trust, manage

🎁 Benefits

• Competitive annual salary: Estimated range of $102,000–$138,000, depending on experience
• Remote and hybrid flexibility: Options for remote or hybrid work, depending on business needs and
• Comprehensive healthcare coverage: Multiple medical plan options, including plans with Health
• Retirement savings: Access to a 401(k) retirement plan with employer matching, subject to plan
• Paid time off: Typically 15 days of paid leave per calendar year for vacation, personal needs, and
• Paid holidays: An additional 10 paid holidays annually, subject to applicable eligibility and