Business Retention Representative (RBAR)

📋 Description

• Engage with existing customers who are considering cancelling their services, identify the reasons
• Conduct effective conversations to understand customer concerns, service expectations, and
• Investigate customer complaints, service-related challenges, and billing concerns, coordinating
• Present suitable service options, plan adjustments, promotions, or alternative solutions, where
• Address customer concerns professionally and confidently, using active listening, empathy
• Build positive, lasting relationships by demonstrating professionalism, patience, and a genuine

🎯 Requirements

• Previous experience in customer service, customer retention, contact centers, account management
• Strong verbal and written communication skills, with the ability to explain solutions clearly and
• Excellent active listening, empathy, negotiation, and objection-handling skills.
• Demonstrated ability to resolve customer concerns, manage difficult conversations, and remain
• A customer-oriented mindset combined with a results-driven approach and the ability to work toward
• Strong problem-solving and decision-making skills, including the ability to assess customer needs

🎁 Benefits

• Career development: Opportunity to develop customer retention, negotiation, conflict resolution
• Professional growth: Potential to build experience in customer success, account management, sales
• Customer impact: The opportunity to influence customer satisfaction, loyalty, and long-term
• Performance-driven environment: Clear objectives and measurable outcomes that support professional
• Collaborative workplace: Opportunities to work with cross-functional teams to resolve customer