Lead performance, quality, and execution across Vendor, Verification, and School support workflows.
Own KPIs and SLAs; align with company expectations and goals.
Develop and execute operations strategies with Strategy and Growth teams.
Use data and reporting to drive insights and improvements.
Directly mentor Support Specialists and enable high-quality service.
Collaborate cross-functionally to ensure effective communication and execution.

🎯 Requirements

People leadership experience managing frontline teams.
Data-driven with comfort owning metrics and SLAs.
Structured, calm, and solutions-oriented under risk or escalations.
Collaborative, cross-functional partner capable of executing strategy.
Process-minded with a passion for improving workflows and consistency.
Clear, empathetic communicator able to navigate high-stakes situations.

🎁 Benefits

Medical/Dental/Vision plans
Health services and short-term disability
Unlimited PTO
Perks and additional benefits

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