Business Support Analyst

📋 Description

• Provide L1 support and functional troubleshooting for Cornerstone OnDemand and Letter AI platforms
• Build and deploy AI agents and low-code automations using Copilot Studio and Power Automate to
• Author, test, and maintain generative AI prompts and prompt libraries for knowledge base creation
• Perform basic CSOD platform configurations, release impact testing, and escalation management with
• Document support workflows and track operational metrics to identify repetitive tasks for the team

🎯 Requirements

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or
• Bachelor's degree in Computer Science, Information Systems, Human Resources, or 0–2 years of
• Working knowledge of Cornerstone OnDemand (CSOD) Learning module or related enterprise SaaS
• Hands-on experience or project work building no-code/low-code automations (Copilot Studio, Power
• Familiarity with ITSM ticketing tools, basic REST API concepts, and developer tools for frontend

🎁 Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!