Act as the first point of contact across live chat, email, and phone to resolve customer inquiries
Proactively advise customers on Mollie products that fit their activities and help boost their
Contribute to improving the customer experience by providing actionable feedback and proposing
Listen closely to customer feedback and challenges to align our support efforts with Mollie's

🎯 Requirements

Fluent in English. Any other language is nice to have.
Available to work weekend shifts in a hybrid setup (Please note that for the first 2 months, we
At least 1 year of experience in (customer) support
Ability to easily adapt to changing environments and quickly grasp new information and processes.
A fast learner who can take on complex problems and rapidly find solutions.
An easy communicator with a knack for clarifying complex topics and maintaining a human connection.

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