BUSINESS SUPPORT SUPERVISOR RBS

📋 Description

• Troubleshoots and corrects daily disruptions to productivity.
• Ensures GBS provides high service to Affiliate operations per SOW.
• Manages staff operations and administration for the GBS program, optimizing shift schedules.
• Monitors performance, throughput, utilization, and quality via KPIs; flags deficiencies promptly.
• Main GBS point of contact for Affiliates on operational issues.

🎯 Requirements

• Minimum university Bachelor degree; science, technical or business admin preferred.
• 3+ years supervising staff (20+ people) in a GBS environment.
• Proficiency in MS Office; experience with other business ops software is a plus.
• Commitment to data quality and operational excellence.
• Experience with admin activities and collaboration with HR, IT, Finance.

🎁 Benefits

• Horario: Lunes a viernes
• Modalidad: presencial
• Salario: A convenir en COP
• Contrato indefinido