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Own defined IT self-service features and delivery workstreams, translating business needs into
Translate IT Support strategy and priorities into functional and technical requirements, user
Work directly with Product, Engineering, and business stakeholders to align on requirements
Analyze potential self-service use cases and recommend improvements based on employee impact
Apply practical AI and conversational technology expertise to evaluate self-service experiences for
Define and monitor success measures for the capabilities you support, using product data, employee

7+ years of professional experience in business systems analysis, technical product delivery
2+ years of direct experience delivering AI-enabled or conversational experiences in an enterprise
Demonstrated experience owning meaningful features or workstreams within cross-functional
Experience translating complex business needs into clear functional and technical requirements and
Strong systems thinking and technical fluency, with the ability to understand integrations, APIs
Experience working in enterprise IT, employee technology, IT service management, or a comparable

Business Systems Engineer, Tech Foundations

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