Business Systems Specialist

📋 Description

• Manage the front line of the Jira Service Management queue by acknowledging, categorizing
• Resolve issues within scope and provide clear, complete escalations.
• Execute approved access requests across Salesforce, NetSuite, Certinia, Atlassian, and related
• Manage roles, permission sets, groups, and licenses, and complete onboarding and offboarding
• Monitor scheduled jobs, integrations, and synchronization processes across Boomi, Salesforce, and
• Investigate known errors, identify recurring issues, and escalate failures outside scope.

🎯 Requirements

• At least 2 years of experience in IT support, application support, service desk, or business
• Hands-on experience with Salesforce, NetSuite, or a comparable CRM or ERP platform.
• Working knowledge of ITSM practices, including prioritization, SLAs, escalation procedures, and
• A systematic approach to troubleshooting.
• Strong written communication skills.
• Reliability and composure in an interruption-driven environment.

🎁 Benefits

• Competitive salaries
• Meaningful bonus program
• Healthcare insurance
• Pension/retirement matching
• Comprehensive life insurance
• Employee assistance program