Business Technology Operations Support Specialist

📋 Description

• Help the Samsara team both at our San Francisco headquarters and online to resolve their tech
• Manage a ticket queue and seek opportunities to improve how we work.
• Complete new hire onboarding, including ordering and provisioning laptops and client peripherals
• Support hardware recovery and asset management
• Manage office endpoints like printers, laptops, conferencing room equipment, and more.
• Manage employee access to Samsara’s cloud infrastructure.

🎯 Requirements

• A college degree in a technical program (Computer Science, Information Systems, or other STEM
• Minimum of 2 years of help desk or technical support experience.
• Minimum of 1 year of experience working onsite supporting employees in an IT environment.
• Basic networking experience
• Strong spoken and written communication skills.
• 8:00 a.m.–5:00 p.m. Monday–Friday (Pacific Time) availability and occasional off-hours support for

🎁 Benefits

• Flexible working model
• Professional development stipend
• Comprehensive health and parental leave plans
• Above-market total compensation
• Equity for eligible roles