Call Center Agent- Christmas

📋 Description

• Manage large amounts of incoming calls; generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships with customer accounts
• Provide accurate information using the right methods/tools
• Meet personal customer service targets and call quotas
• Handle customer complaints and follow up to ensure resolution

🎯 Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• High school degree