Call Center Member Advisor

📋 Description

• Assist members on access, billing, enrollment, updates, and cancellations—retention.
• Use product knowledge to educate members on IDIQ services and value.
• Practice active listening and empathetic communication.
• Apply de-escalation strategies to manage escalated interactions.
• Manage high-volume calls while navigating internal systems.
• Identify opportunities to tailor service packages and pricing.

🎯 Requirements

• Two years in a high-volume call center with phone CS.
• Experience handling high volumes with accuracy across systems.
• Familiar with credit reporting services a plus.
• Proficient with Microsoft Office; Chrome/Firefox.
• Strong telephonic and electronic communication skills.
• Willing to learn, take coaching, and adapt to sales processes.

🎁 Benefits

• Medical: 100% for employees, 50% for dependents.
• Dental: 50% for employees and dependents.
• Vision: 50% for employees and dependents.
• Life insurance: $25,000 company paid.
• Short- and long-term disability.
• 11 paid holidays and 401(k) with employer match.