Call Center Member Advisor

📋 Description

• Onsite full-time role in Mount Prospect, IL (no remote work).
• Schedule: 9:30am-6:00pm, Monday-Friday.
• Assist members with cancellations and retention efforts.
• Use active listening, problem-solving, and sales skills to retain memberships.
• Handle high call volume with efficiency while navigating internal systems.
• Identify upsell opportunities and personalized service options.

🎯 Requirements

• Minimum two years in a high-volume call center with phone-based customer service.
• Experience handling high call volumes with accuracy across systems.
• Familiarity with credit reporting services a plus.
• Proficient with Microsoft Office; comfortable with Chrome/Firefox.
• Strong communication, problem-solving, CRM familiarity, coaching adaptability.
• Reliable attendance, ability to multitask and adapt to changes.

🎁 Benefits

• Medical, dental, vision coverage for employees (and some for dependents).
• Life insurance, disability coverage, paid holidays, PTO, STO.
• 401k with employer match, employee perks and office amenities.
• Team events and a collaborative office environment.