Handle inbound calls from ATS team members and log activity in the service desk system
Monitor the service desk ticketing software to prioritize inbound tickets
Provide ongoing support and status updates for existing support tickets
Accurately enter ticketing information and determine correct prioritization
Continuously monitor tickets to confirm service level agreements
Escalate to ATS management as needed

🎯 Requirements

Minimum college degree or equivalent technical or professional qualification in life sciences
1-2 years of experience in a customer service role, preferably in IT
Knowledge of general IT application support
Excellent organizational, interpersonal skills
High level of multi-tasking capacities
Ability to work independently

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