Call Center Specialist

📋 Description

• Connect with patients via phone, email, and chat to guide enrollment and fulfillment
• Conduct outbound outreach to support patients in completing key steps
• Serve as central coordination point between patients, providers, and insurers to resolve issues efficiently
• Assist with insurance verification, benefits coordination, and financial assistance programs
• Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams
• Research and resolve patient issues using internal tools and resources

🎯 Requirements

• High school diploma or GED required; Associate’s or Bachelor’s degree is a plus
• Prior customer service experience in retail, call center, or other customer-facing environments is a plus
• Strong communication skills (verbal and written)
• Comfortable using technology and learning new systems quickly
• Strong problem-solving skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment

🎁 Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Daily meal stipend (onsite)
• Free shuttle service and onsite parking
• Pre-tax transit benefits