CallCenter Associate Manager

📋 Description

• Supervise a team of call center agents; coach and drive performance.
• Serve as first-line supervisor bridging frontline ops with management.
• Oversee day-to-day supervision; ensure calls are effective and data tracked.
• Lead weekly check-ins, coaching sessions, and performance reporting.
• Provide floor support; handle escalated calls and AE issues.
• Plan rosters, manage attendance, and produce performance reports.

🎯 Requirements

• Bachelor's degree in a relevant field.
• Previous supervisory/management experience desirable.
• Exceptional leadership; motivate and develop junior staff.
• Fluent in Portuguese and local languages.
• Proficient in MS Word, Excel, and PowerPoint.
• Good understanding of Performance Management principles.

🎁 Benefits

• Equal opportunity employer with commitment to DEI.
• Commitment to safeguarding staff and recipients; zero tolerance for SEAH.
• Reasonable accommodations available during application/interview process.