Cantonese / English Customer Support Agent

📋 Description

• Provide customer service for multinational Consumer electronics and E-commerce companies as part of
• Talk to customers via email, live chat, social media, and phone.
• Calmly troubleshoot customer issues and help them when needed.
• Undergo assisted training to develop and improve customer support skills.

🎯 Requirements

• Speak Cantonese, write in Traditional Chinese, and speak English at an advanced level.
• Interested in E-commerce, consumer electronics, and customer satisfaction.
• Open to working with new technologies and products.
• Fast learner, takes initiative, excels at troubleshooting.
• Have a dedicated quiet workspace within residence.
• (Optional) Experience in a customer service environment is a plus.

🎁 Benefits

• Flexibility to work 100% remotely with no wasted commute time and travel costs.
• Position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients.
• Casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages.
• Innovative digital tools and comprehensive training, with access to a library of online training
• Various learning and career development initiatives throughout the year.
• Fun employee engagement activities and participation in employee-led communities such as 5CA