Card Authority & Disputes Administrator

📋 Description

• Investigation and processing of chargeback claims across card networks.
• Validate data from multiple sources and ensure accurate responses.
• Provide guidance to stakeholders and ensure compliance with card scheme rules.
• Remote role supporting Paymentology customers across EMEA, LAC and Asia.
• Reports to the Chargeback & Disputes Team Lead.

🎯 Requirements

• Strong understanding of chargeback regulations and card scheme rules.
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent verbal and written English communication.
• Ability to analyse complex transaction data and documentation.
• Negotiation and problem-solving skills.
• Customer orientation and conflict resolution abilities.

🎁 Benefits

• Global, diverse team with global career opportunities.
• Flexible, remote-friendly work arrangement.
• Equal opportunity employer with inclusive culture.
• Focus on delivering excellence and personal development.