Care Coordinator

📋 Description

• Excellent communication and customer service skills; highly organized.
• Ability to multi-task quickly; healthcare or customer service background preferred.
• Provide exceptional member support via SMS, email, and phone.
• Coordinate care with clinical teams; manage inquiries and progress.
• Use internal dashboards, AI tools, and workflows to troubleshoot.
• Build human connections; provide personalized support in Sword's AI Care.

🎯 Requirements

• Bachelor’s degree OR 2+ years in customer-service env.
• 1+ year in Customer Service, Technical Support, Call Center, or Health Tech.
• Basic proficiency with AI applications/tools.
• Familiar with incorporating AI tools into daily workflows.
• Proficiency in Google Workspace (Docs, Sheets, Slides).
• Empathetic, critical thinker under pressure.

🎁 Benefits

• Health, dental, and vision insurance
• Life and AD&D Insurance
• Health Savings Account (HSA) and financial advisory
• Equity shares
• Flexible working hours; remote-first company
• Paid company holidays