Care Coordinator

📋 Description

• Answer current and prospective patient questions.
• Triage inquiries to medical staff across multiple platforms.
• Ensure accurate data flow across platforms.
• Troubleshoot patient tech problems in the internal dashboard.
• Support members' labs, pharmacy, and resources.
• Assist members with vulnerable mental health safety planning.

🎯 Requirements

• Strong understanding of trans experiences; support gender-affirming care.
• 2+ years in customer service with strong service history.
• Attention to detail; data management and data entry skills.
• Respectful and empathetic written and verbal communication.
• Basic computer skills; comfortable with new systems.
• Comfortable interfacing with patients and colleagues remotely.

🎁 Benefits

• Ground-Floor Equity (Series B)
• Free medical, dental, and vision after start
• Unlimited PTO
• 11 paid holidays and December shutdown
• 401(k)
• Free Plume and BetterHelp subscriptions