Care Experience Associate

📋 Description

• Respond in a timely and efficient manner to assigned tasks.
• Meet and support established service goals and business objectives by meeting and exceeding
• Adapt communication style to persons representing diverse personal, professional, cultural, and
• Complete required documentation within Equip’s digital systems in a timely and accurate manner.
• Perform other duties as assigned.

🎯 Requirements

• 1+ year(s) professional customer service experience in a call center, medical office/clinic or
• Team Player: Understands how to work productively and collaboratively with fellow team members to
• Intellectual Curiosity: Demonstrates eagerness to learn and understand; comfortable with ambiguity
• Flexibility and Resilience: Adaptable in a dynamic, innovative, and fast-paced environment. Able to
• Ownership and Accountability: Consistently accountable to accomplish day-to-day tasks as assigned.
• Passion for Customer Service: Passion for mental health, expanding access to eating disorder

🎁 Benefits

• Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.
• Competitive Medical, Dental, Vision, Life, and AD&D insurance. Equip pays for a significant
• Spring Health, a 100% employer-paid mental health benefit through Guardian. 5 free therapy sessions
• Employee Assistance Program (EAP), a company paid resource for mental health, legal services
• HealthJoy, a 100% employer-paid platform connecting you to a healthcare concierge who can help you
• 401K Option!