Handle member questions via chat, email and phone in a meaningful, pleasant and quick way
Work on projects to improve processes and tools
Analyze interactions and identify improvement points
Grow and learn about care and insurance
Help build and improve the care team
Provide exceptional member service

🎯 Requirements

Minimum 2 years of experience in client support, education or communication
Bilingual: English + Dutch OR English + French
Passion for caring for members and solving their problems
Comfortable with written communication
Good with computers and technology
Highly empathetic attitude

🎁 Benefits

Flexibility for remote work
Office collaboration valued
Paid insurance exam
Competitive salary within A1-B1 pay scale
Stimulating work environment and benefits
Strong culture and innovative way of working

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