Care Expert - Senegal 🇸🇳

📋 Description

• 80% dedicated to supporting members (listening, understanding, and providing clear and quick
• Assist members via phone, chat, and email, managing complementary requests when necessary
• Guide members through processes related to their health coverage
• Handle claims with empathy, calm, and professionalism, ensuring rigorous follow-up until resolution
• Collaborate with medical, technical, and commercial teams to resolve complex situations
• 20% dedicated to continuous improvement projects, including identifying and implementing process

🎯 Requirements

• At least one year of experience in customer service, client relations, assistance, or contact center
• Excellent oral communication skills, able to quickly build trust
• Fluent in French (oral and written)
• Fluent in Wolof
• English proficiency at B2 level or above
• Comfortable with digital tools and CRM software (such as HubSpot or Airtable)

🎁 Benefits

• A central role in a fast-growing startup in African healthtech
• The opportunity to have a concrete impact on access to care and member experience
• A stimulating, collaborative, and impact-focused work environment
• Training and professional development opportunities
• Possibility to lead continuous improvement projects
• A competitive compensation package