Care Navigator, Care Navigation Program (Contract)

📋 Description

• Receive referrals from partner hospitals and act as the main contact for their discharge planners
• Route each referral using set guidelines and a triage protocol, either straight to a Headway
• Schedule patients with the Clinical Assessor, then book them into the level of care the assessor
• Follow up to confirm patients attended care, and step in quickly if an appointment falls through.
• Connect patients to practical support (transportation, food, insurance and benefits questions) and
• Build and maintain a list of local referral resources in each market.

🎯 Requirements

• You have at least 2 years of experience in behavioral health care coordination, case management
• You are comfortable working with patients who have recently been discharged and may be in distress
• You are highly organized and can manage a high volume of referrals and follow-ups with tight
• You are a clear, warm communicator with patients, hospital staff and providers.
• You are persistent and resourceful at solving practical barriers to care, such as insurance
• You are energized by building something new, and comfortable with workflows that will change as the