Care Operations Associate (1099 Contract)

📋 Description

• Serve as the primary point of contact for administrative care support inquiries via phone, email
• Assist students with navigating online portals, activating care, scheduling appointments, and
• Collaborate with clinical providers, technical support, partner success and other internal teams to
• Document all interactions and resolutions thoroughly and accurately in the customer relationship
• Identify and escalate urgent or sensitive issues to appropriate personnel for immediate resolution.
• Contribute to the development and continuous improvement of care operations workflows, standard

🎯 Requirements

• High school diploma or equivalent; Associate's or Bachelor's degree in healthcare administration
• 1-3 years of experience in a customer service role, preferably within a healthcare setting
• Strong understanding of healthcare operations, terminology, and common practices
• Strong problem-solving skills and precise attention to detail
• Excellent verbal and written communication skills with the ability to explain complex information
• Comfort on the phone as an external representative of Mantra

🎁 Benefits

• Compensation: $30/hour