Care Operations Associate

📋 Description

• Primary contact for administrative care support via phone, email, and chat.
• Help students navigate portals, activate care, and schedule appointments.
• Collaborate with clinical providers, tech support, and teams to resolve issues.
• Document interactions and resolutions in CRM and EHR systems.
• Identify and escalate urgent or sensitive issues for immediate resolution.
• Contribute to care-operations workflows, SOPs, and training resources.

🎯 Requirements

• HS diploma or equivalent; degree in healthcare administration or related field preferred.
• 1-3 years of customer service experience, preferably healthcare.
• Strong understanding of healthcare operations, terminology, and practices.
• Excellent verbal and written communication; comfortable on calls with external stakeholders.
• Proficiency in Zendesk, Slack, Google Workspace; CRM and EHR experience preferred.
• Bilingual English and Spanish is a plus.

🎁 Benefits

• Flexible work location
• PTO, sick days, jury duty, bereavement
• 401(k)
• Equity
• Inclusive parental leave
• $1,000 new-parent mental wellness benefit