Care Operations Associate

📋 Description

• Serve as the primary point of contact for administrative care support inquiries via phone, email
• Assist students with navigating online portals, activating care, scheduling appointments, and
• Collaborate with clinical providers, technical support, partner success and other internal teams to
• Document all interactions and resolutions in CRM and EHR systems
• Identify and escalate urgent or sensitive issues
• Contribute to development of care operations workflows, SOPs, and training resources

🎯 Requirements

• High school diploma or equivalent; Associate's or Bachelor's preferred
• 1-3 years of customer service experience, preferably in healthcare
• Strong understanding of healthcare operations and terminology
• Strong problem-solving skills and attention to detail
• Excellent verbal and written communication skills
• Experience owning a process end-to-end and troubleshooting

🎁 Benefits

• Medical, vision, and dental coverage for employees, spouses, and dependents
• 401(k)
• Flexible work location
• Generous PTO, sick days, jury duty days, and bereavement
• Three-week sabbatical and $3,000 stipend after five years of continuous full-time employment
• Inclusive parental leave equal for all parents