Care Pro Performance Partner

📋 Description

• Own end-to-end performance management for CP cases within policy.
• Review and investigate performance events impacting client care.
• Apply independent judgment for corrective actions (coaching, warnings, separation).
• Escalate and hand off complex scenarios to CP HR and Trust & Safety per SLAs.
• Document actions clearly and ensure compliance with Honor policies.

🎯 Requirements

• 5–7 years of professional experience.
• 2+ years in performance management, ER or HR operations in a high-volume distributed workforce.
• Strong judgment navigating ambiguity and complex scenarios.
• Exceptional communication, delivering difficult feedback clearly.
• Cross-functional collaboration and ability to influence without authority.
• Ability to analyze performance data and translate insights into action.

🎁 Benefits

• Equity and 401K with up to 4% match
• Medical, dental, and vision coverage with zero-cost plans
• Employer-paid short-term and long-term disability and life insurance
• Generous time off, mental health benefits, wellness programs
• Discount program