Care Solutions Associate - Part Time

📋 Description

• Provide administrative support to the Care Solutions Team, helping keep client inquiries, team
• Handle daily triage of shared email inboxes, voicemail queues, and service tickets.
• Respond to client communications using approved templates.
• Document interactions in Salesforce, ensuring complete follow-through.
• Migrate legacy documents to current templates and maintain clean documentation across Salesforce
• Transcribe voicemails accurately and triage inquiries; create new Salesforce leads or route

🎯 Requirements

• High school diploma or equivalent
• 1+ years in an administrative, customer service, or coordination role (strong writing and
• Experience with Salesforce or another CRM platform preferred
• Proficiency in Google Workspace (Gmail, Docs, Sheets, Drive)
• Familiarity with shared inboxes and ticketing software (Freshservice, Zendesk) is a plus
• Warm, clear communication skills

🎁 Benefits

• Equity
• 401K with up to a 4% match
• Medical, dental and vision coverage including zero cost plans for employees
• Short Term Disability, Long Term Disability and Life Insurance fully employer paid with voluntary
• Generous time off program
• Mental health benefits