Triage and respond to client emails in shared inboxes
Document interactions in Salesforce and ensure complete follow-through
Transcribe voicemails accurately and triage inquiries
Create new Salesforce leads or route non-inquiries to local teams
Handle Freshservice tickets, update client records, and tag managers for complex decisions
Provide administrative support to the Care Solutions Team

🎯 Requirements

High school diploma or equivalent
1+ years in an administrative, customer service, or coordination role
Experience with Salesforce or another CRM platform preferred
Proficiency in Google Workspace (Gmail, Docs, Sheets, Drive)
Familiarity with shared inboxes and ticketing software (Freshservice, Zendesk) is a plus
Warm, clear communication skills

🎁 Benefits

Opportunity to make a meaningful impact in aging care
Leadership culture guided by integrity, compassion, and excellence

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