Care Specialist I

📋 Description

• Guide patients and caregivers through the home care journey.
• Provide high-quality, empathic customer service.
• Handle high-volume inbound calls on time-off, payroll, and care plans.
• Follow department guidelines to ensure quality and compliance.
• Follow up on time-sensitive inquiries with patients, caregivers, and plans.
• Maintain professional service and meet First Call Resolution expectations.

🎯 Requirements

• 2+ years of healthcare customer service or call center experience.
• Experience with CRMs or workforce tools such as Salesforce, Medflyt, Verint.
• Accurate data entry of sensitive information in CRM.
• Strong communication, active listening, and de-escalation skills.
• Ability to manage time, priorities, and meet performance metrics.
• Proficient typing and multitasking.

🎁 Benefits

• 401k, health, dental, vision, life insurance.
• PTO.
• Retirement plans and wellness programs.
• Ongoing learning opportunities.
• Inclusive, Equal Opportunity Employer.