Care Specialist I

📋 Description

• Ensure a seamless, complete, and effective Welcome and Onboarding process for all Caregivers for
• Create and modify schedules in Freedom Cares’ scheduling application
• Serve as initial point-of-contact for calls from Caregivers related to App issues
• Field questions and concerns regarding the processing of Daily Notes
• Escalate issues identified in the review of Daily Notes
• Facilitate all Rapid Card processing

🎯 Requirements

• Experience in high-volume inbound and outbound call environment
• Motivated to help patients/caregivers with any issues they may encounter with their service
• Must have poise and patience when dealing with clients, caregivers, and Case Managers
• Above average knowledge of technology applications (web, telephony, mobile)
• Excellent written and verbal skills; ability to comfortably resolve issues over the telephone
• Computer proficiency required; strong typing skills and ability to leverage technology to identify

🎁 Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities to grow your career