Care Specialist (Pittsburgh, PA / Hybrid)

📋 Description

• Manage high-volume inbound/outbound service center calls dealing with HR-related inquiries and
• Follow up with patients, caregivers, and health plans for time-sensitive inquiries and escalations
• Maintain exceptional customer service for all callers, as indicated by call reviews and after-call
• Input accurate data entry of sensitive information
• Conduct status reviews (over the phone) and record reviews to ensure service delivery and compliance
• Screen patients and caregivers for additional programs and benefits

🎯 Requirements

• Willing and able to travel to the Pittsburgh, PA office 3 times a week (hybrid position)
• Previous experience in a customer service environment
• At least 1 year of experience in a high-volume inbound call center or contact center
• Experience with CRMs or workforce technology – Salesforce, Medflyt, Verint
• Passion for high-level customer service with empathy, active listening, patience
• Ability to organize, set priorities, and manage time effectively

🎁 Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities