Case Intake Coordinator III

📋 Description

• Manage intake overflow and ensure incoming inquiries are addressed accurately and promptly.
• Support case managers throughout the intake process and help ensure new cases move efficiently
• Review incoming information and verify that records are complete, accurate, and properly entered
• Coordinate with internal teams to support case progression and respond to client service
• Assist with early onboarding activities for new cases, helping establish a smooth and professional
• Answer inbound phone calls using professional and courteous phone etiquette.

🎯 Requirements

• Previous experience in customer service, client intake, administrative coordination, case
• Strong customer-service orientation and the ability to communicate professionally with clients and
• Excellent written and verbal communication skills.
• Professional and confident phone etiquette.
• Strong English proficiency, as the role involves working in an English-speaking environment.
• Excellent organizational skills and the ability to manage multiple priorities effectively.

🎁 Benefits

• Compensation: $1,142–$1,220 USD per month.
• Work arrangement: 100% remote and home-based.
• Employment type: Full-time.
• Schedule: 8:00 AM–5:00 PM Eastern Time (EST/EDT).
• Paid time off.
• Bonuses.