Case Manager

📋 Description

• Coordinate reimbursement-related documentation, case updates, follow-up activities, and
• Resolve routine reimbursement issues, documentation gaps, and workflow exceptions, helping minimize
• Maintain complete and accurate case records, reimbursement documentation, and system updates to
• Monitor reimbursement trends, recurring issues, and escalation indicators, identifying
• Collaborate with internal teams, healthcare providers, patients, and other external stakeholders to
• Support consistent communication throughout the case lifecycle, ensuring relevant information is

🎯 Requirements

• High school diploma, GED, or equivalent practical experience required.
• At least 2 years of experience in reimbursement support, patient services, customer operations
• Experience handling documentation, case records, customer inquiries, follow-ups, and issue
• Strong organizational and time-management skills, with the ability to manage multiple cases and
• Excellent communication and interpersonal skills, with the ability to work effectively with
• Strong attention to detail and a demonstrated ability to identify documentation gaps

🎁 Benefits

• Full-time employment opportunity with a remote work arrangement in Ontario, Canada.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Support for physical, emotional, financial, and social well-being.
• Programs supporting working families, which may include dependent care, adoption assistance
• Paid parental and caregiver leave programs, where applicable.
• Access to training, professional development resources, and mentorship opportunities.