Case Manager I

📋 Description

• Take actions to improve on-time delivery, quality, and customer satisfaction.
• Track and monitor the progress of multiple customer orders and partner jobs.
• Provide excellent customer and partner service through relationship-building and timely order updates.
• Apply technical knowledge on manufacturing design and production to ensure timely job delivery.
• Understand supplier capabilities and execute supplier oversight, including phone assessments and quality reviews.
• Assess the impact of manufactured part rejections and communicate with suppliers and customers to resolve issues.

🎯 Requirements

• Prior project management, supply chain, and customer service experience.
• 3+ years of relevant manufacturing or operations experience.
• Strong root cause analysis and problem-solving skills.
• BS in Supply Chain, Engineering, or related field preferred.
• Knowledge of manufacturing processes, drawings, and inspection methods.
• Excellent communication and multitasking in a dynamic environment.

🎁 Benefits

• Remote full-time role.
• Corporate laptop provided.
• Free corporate language courses.
• Growth and development opportunities.
• Flexible processes and planning to adapt to change.
• Well-structured onboarding and supportive team culture.