Case Manager II - Trust & Safety

📋 Description

• Independently assess information and take appropriate action on a variety of sensitive trust and
• Oversee and execute on high-impact matters with potential financial and legal implications
• Oversee the payment and distribution of the Thumbtack Guarantee to customers.
• Manage personally identifiable information with care and discretion.
• Act as a consultant to other agents and managers on escalated and sensitive concerns, and clearly
• Collaborate with cross-functional partners, such as Legal, on shared initiatives, and help create

🎯 Requirements

• Experience in a related field such as Trust and Safety, Law Enforcement, Compliance, Human
• Proven ability to handle sensitive information with discretion, and to think quickly and stay calm
• Exceptional problem-solving, critical thinking, and strategic thinking skills.
• Ability to independently manage a caseload and volume across multiple systems by prioritizing your
• Strong communication and interpersonal skills, with the ability to tailor your message to
• A collaborative, self-driven approach, including openness to acting on constructive feedback and