Case Resolution Specialist I

📋 Description

• Provide high-level customer service through one-call resolution
• Consistently meet monthly performance metrics of starting patients on Care and call handling
• Act as primary point of contact for all patients and caregivers restoring their services
• Demonstrate effective case management by maintaining 1 business day email, chatter and voicemail
• Achieve monthly standard to enroll a minimum of 22 patients and caregivers onto FreedomCare's
• Maintain high quality of customer service on all inbound & outbound calls

🎯 Requirements

• Experience in managing high volume of inbound and outbound calls
• Passion for providing high level customer service with empathy and active listening
• Ability to articulate case statuses through detailed notes on Salesforce
• Computer proficiency and strong typing skills
• Previous experience in a Customer Service environment
• High-volume inbound call center or contact center environment (at least 2 years)

🎁 Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities