Cat Concierge

📋 Description

• Act as the primary touchpoint for all of our prospective and existing customers as the voice of the
• Answer inquiries, address customer requests, and engage with customers about our products and
• Utilize training and team guidelines to fully understand the customers’ situation and needs to
• Introduce customers to new or different products or services, when appropriate, to maximize their
• Identify and escalate issues reported by customers across tech, operations, and marketing for
• Provide feedback to internal project teams on customer facing changes and proposals as

🎯 Requirements

• You have impeccable verbal and written communication skills
• Proven track record of high performance in a support / client facing role in a fast growing or
• You’re empathetic, curious, energetic, self-motivated, and adaptable
• You’re a reliable team player who’s always looking for ways to help out
• You have availability outside of the standard “9 to 5” (40 hours a week, including weekends and
• You’re excited by the prospect of an ever-evolving, experimental, and fast-paced work culture - you

🎁 Benefits

• Mission-Driven Company: We love cats and we're here to make nine lives ten.
• People-Driven Company: We treat our people like people; we're committed to Smalls, and we work hard
• Data-Driven Culture: We love using data to guide decision-making where appropriate, but we also
• Competitive Salary: Make some $$$.
• Very Competitive Benefits: Fully paid Health, Vision, and Dental insurance. 24 PTO Days, plus paid
• Fully Remote Office & Culture: Our team is spread across the US day to day, but we travel for