Added
7 days ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

account management data analysis customer success saas renewals

📋 Description

  • Customer Relationship Ownership: primary contact for assigned accounts
  • Proactive engagement and quick issue resolution with customers
  • Adoption and value realization of Moniebook features
  • Monitor customer health and mitigate churn risks
  • Conduct Quarterly Business Reviews to align goals
  • Drive revenue growth through upsell and expansion

🎯 Requirements

  • 3-5 years in customer-facing roles (SaaS or retail tech preferred)
  • Proven track record in retention and CSAT targets
  • Strong interpersonal and communication skills
  • Excellent problem-solving and conflict resolution
  • Technical aptitude to learn software and demonstrate features
  • Data-driven with ability to analyze usage data

🎁 Benefits

  • Culture: People-first, inclusive environment
  • Learning: Knowledge sharing and internal tech talks
  • Health insurance
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