CE Specialist, Voice | Fixed-Term

📋 Description

• Answer inbound Voice calls with friendly, professional service, drive quick, accurate resolutions
• Clarify client goals, provide education on Kraken products and services, and guide funding
• Test new products and features to develop expertise that resolves issues end-to-end and responsibly
• Build client relationships, identify growth opportunities and connect clients with Kraken products
• Achieve goals with your manager, contribute to team discussions and 1:1s, and help improve the

🎯 Requirements

• 2+ years of experience in a customer service or business support role where you’ve proven to be a
• You must be willing to work shifts on a 24/7 rotating schedule, including evenings and weekends
• Exceptional attention to detail, with strong workflow accuracy and process adherence
• Highly organized, with excellent time management across multiple priorities in a fast-paced
• Fluency in both English and Spanish at native-like level; proficiency in Portuguese is a plus
• Quick to grasp new concepts, systems, and process changes, and skilled at explaining complex