Intake and assess the needs of incoming calls, emails and tickets to determine how to effectively
Become proficient with the systems, tools and workflows needed to support the full range of
Interface with the Level 2 domain experts in relation to Client requests that require additional
Create exceptional customer experiences

🎯 Requirements

Effective communication skills, both verbal and written
Complex problem-solving abilities and resilience
Curiosity for continuous learnings and seeking solutions leveraging multitude of tools and resources
3-5 years previous Customer Service or Call Center experience in insurance or financial services
Bilingual in Spanish a plus
We are looking for someone who can support clients across North America, with primary coverage in

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