Change & Adoption Lead (fixed-term)

📋 Description

• Own end-to-end IT service customer journey and map user experiences
• Develop and execute change management strategies
• Build and run compelling communication campaigns
• Facilitate employee engagement to drive adoption of new tech
• Lead training and enablement activities to boost productivity
• Collaborate with stakeholders to drive continuous improvement

🎯 Requirements

• Proven track record leading organization-wide technology adoption programs
• Strong change management, stakeholder engagement, and communications
• Experience designing user-centered experiences and training materials
• Ability to map processes, measure impact, and drive improvements
• Data-driven mindset with ability to present ROI and business value
• Familiarity with ITIL and service management concepts

🎁 Benefits

• Remote-first company with some hybrid roles
• Inclusive, diverse workplace culture
• Wellbeing, fitness programs, and wellbeing days
• Charity, volunteering, and community initiatives
• Global collaboration with teams across regions