Change Management Specialist, Membership Services

📋 Description

• Manage the Membership Services change intake, assessment, and sizing process, evaluating the impact
• Build and execute right-sized change plans that define the intended member experience, impacted
• Coordinate with Learning & Training, Quality, Knowledge Management, and Support Operations to
• Assess the impact of upcoming changes on AI-enabled support and automation, coordinating updates to
• Manage assigned changes through implementation, adoption, and reinforcement, anticipating potential
• Partner with Launch Readiness Specialists on complex initiatives, leading or supporting the

🎯 Requirements

• 2+ years of experience in change management, project coordination, enablement, operations, or a
• Experience supporting change from planning through implementation, adoption, and reinforcement.
• Strong organizational and project management skills, with the ability to manage multiple priorities
• Excellent communication and stakeholder management skills, with the ability to translate complex
• A member-first, data-informed approach to identifying risks, measuring outcomes, and improving the
• Fluency with AI-enabled tools and the judgment to use them responsibly while maintaining high

🎁 Benefits

• Competitive base salary
• Equity package
• Benefits (described as part of total compensation)